Warranty & Shipping
REM Mattresses Lifetime Warranty
REM Sleep Solutions Incorporated is proud to back our mattresses with a Lifetime Warranty. We guarantee that our mattresses will retain 90% or more of its resiliency or form for the lifetime of the mattress for the original purchaser. We further guarantee the mattress will be free from manufacturer's defect for the lifetime of the mattress for the original purchaser.
Using unauthorized foundations or boxsprings is not recommended and will void the warranty. This warranty is valid only when using the mattress with an REM foundation or REM adjustable bed. The REM mattress covers have a one year warranty against faulty craftsmanship. After one year, replacement covers can be purchased at www.remsleepsolutions.com or by calling 1-877-REM-BEDS.
This warranty covers the original purchaser only and is not valid for person to person transfers. Original purchaser must provide copy of adequate proof of purchase from any of our designated store locations, home shows, or authorized vendors including chiropractors, health clinics, doctors, and hospitality locations. Warranty card must be mailed within 60 days from the date of purchase.
At our option, we have the right to charge shipping fees for the replacement of your mattress. Please contact customer service at 1-877-REM-BEDS should you have any questions regarding our warranty information.
REM Wave Adjustable Bed Lifetime Warranty
REM Sleep Solutions, Inc. is proud to back the Wave with a Lifetime Warranty. We guarantee that the Wave will be free from the manufacturer's defects and workmanship for the lifetime of the Wave for the original purchaser. Additionally, Sleep Solutions, Inc. will pay the shipping costs and for the labor to repair or replace damaged parts for the first three years from the original purchase date providing the original purchaser has sent the warranty in the first 60 days from the date of purchase.
After the three year period, the purchaser shall pay for the labor and shipping fees and REM will provide replacement parts for the life of the Wave for the original purchaser. This warranty is for the adjustable base components and does not apply to the fabric or outer covering of the Wave as it is susceptible to normal wear and tear. Additionally, batteries must be provided by the purchaser and are not included in this warranty.
Note: The first year of Warranty on the Wave Adjustable Base will be honored by the manufacturer (Reverie). For issues in the first year, please call Reverie directly at 800.973.8374. For all issues after the first year, the warranty will be honored by REM Sleep Solutions.
The Wave MUST be used with a surge protector. Using the Wave without a surge protector will void this warranty. This warranty is not valid for a person to person transfer.
Maintenance and Care Tips
Caring for your new REM Sleep Solutions mattress is effortless. You do not have to worry about turning or flipping your mattresses. The mattress covering is removable as needed. Please note that you MUST use a surge protector with the Wave Adjustable Base. For additional questions or concerns, our knowledgeable Customer Service representatives are available. Please call 1-877-REM-BEDS.